Legal
Refund Policy
We stand behind every jacket we make. Here's everything you need to know about our returns, refunds, and exchange process for orders across the USA, UK, Australia and Canada.
At Cuir Jackets, we're dedicated to offering the trendiest, most innovative, and flawless leather and outerwear products. If your jacket didn't meet your expectations or doesn't fit as it should, we want to make it right. This policy applies to orders shipped to the United States, United Kingdom, Australia and Canada. Please read our full policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your jacket to request a return. You also have 30 days from the date of shipping to begin the return process through our dedicated portal.
To be eligible for a return, your jacket must:
- Be in the same condition that you received it: unworn and unused.
- Have all original tags still intact and attached.
- Be in its original packaging.
- Be accompanied by the receipt or proof of purchase.
To start a return, contact us at [email protected]. If your return is accepted, we'll send you full return instructions. Prepaid return shipping labels are provided for US orders; customers in the UK, Australia and Canada are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your jacket upon reception and contact us immediately if it is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Email [email protected] with clear photos of the jacket and its packaging. For defective or incorrect items, all fees are waived and we cover return shipping, regardless of your country. Our team will prioritise your case and arrange a resolution at no cost to you, regardless of the return window.
Exceptions / Non-Returnable Items
Certain jackets and orders cannot be returned. Items not eligible for return include:
- Custom or personalised jackets (special orders, monogrammed or made-to-measure pieces).
- Gift cards, and any item marked "Final Sale" or purchased from a clearance event.
- Jackets showing signs of use, wear, alteration, or damage from the customer.
- Jackets returned without original tags or packaging.
Standard sale items may still be returned under our regular policy (subject to the $50 restocking fee), but items marked "Final Sale" or bought during a clearance event are not eligible. If you're unsure whether your jacket qualifies, please get in touch before initiating a return.
Exchanges
The fastest way to ensure you get the jacket you want is to return the item you have and, once the return is accepted, make a separate purchase for the new size or style. This guarantees product availability and the fastest turnaround for you.
Need a different size or colour? Start a return request and select "Exchange", and our team will arrange the swap (subject to stock availability). A $25 exchange fee applies to size and colour swaps to cover handling and reshipping.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 8 to 10 business days.
Please keep in mind it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at [email protected].
Item Received
We receive and inspect your returned jacket at our facility.
Refund Approved
You receive an email confirming approval of your refund.
Funds Returned
Refund issued to your original payment method within 8 to 10 business days.
Still have a question?
Our team is always happy to assist with returns, refunds, or any order concern. Reach us at [email protected], and we respond within 24 hours.
worn with pride.
Master leather artisans crafting bespoke jackets since 2018. Every hide hand-selected. Every stitch a promise. Delivered to USA, Uk, Australia & Canada.