Legal
Shipping Policy
Everything you need to know about how we get your jacket to your door across the USA, UK, Australia & Canada — safely, quickly, and with care.
At Cuir Jackets, your satisfaction is our highest priority. We ship to customers across the United States, United Kingdom, Australia and Canada, and we've designed our shipping policy to be as straightforward and customer-friendly as possible — complimentary shipping, free returns, and a transparent cancellation process. Here's everything you need to know.
Shipping
We take pride in providing complimentary shipping for all orders to the USA, UK, Australia and Canada. At Cuir Jackets, ensuring your satisfaction is paramount — which is why we also extend the offer of free returns for all items within a 30-day period.
Free shipping, always. No minimum order value, no hidden fees — every order to the USA, UK, Australia and Canada ships complimentary, every time.
Order Placed
You place your order and receive a confirmation email immediately.
Processed & Shipped
Your order is prepared and dispatched within 1–2 business days.
Delivered to You
Deliveries arrive in 8 to 10 business days across all regions.
Damaged or Defective Items
If you receive a damaged or defective jacket, please contact us immediately at [email protected] with photos of the product and its packaging. We will work with you to resolve the issue promptly and to your full satisfaction.
Email us at [email protected] with clear photos of the item and packaging. Our team will prioritise your case and arrange a replacement or full refund at no cost to you.
Cancellation of Order
Customers can request the cancellation of an order within 24 hours of placing it, provided the item has not yet been shipped. Once your order has been dispatched, cancellation requests can no longer be accommodated.
Act within 24 hours. Contact us as soon as possible after placing your order if you need to cancel. The sooner you reach out, the better we can help.
Already shipped? If your order has been dispatched, cancellations cannot be processed. However, you are welcome to initiate a free return once you receive the item within our 30-day return window.
Still have a question?
Our team is here to help with any shipping-related concerns. Reach us at [email protected] — we respond within 24 hours, Monday through Friday, 9AM–4PM EST.
worn with pride.
Master leather artisans crafting bespoke jackets since 2018. Every hide hand-selected. Every stitch a promise. Delivered to USA, Uk, Australia & Canada.